As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]
Read More...Be the Star of Your Own Show: Hollywood’s Advice on Dressing for Success
Do you hold the position, earn the salary, or command the respect you believe you deserve? If not, I encourage you to dress and speak for the role you aspire to, not merely the one you currently have. When I was growing up, my mother gave me great advice. “Patricia, of course, it is the […]
Read More...Shift Your Perspective: Embrace 2024 with Fresh Eyes
As we stride into 2024, it’s crucial to recognize the impact of recency bias – the tendency to overemphasize recent experiences or the latest information when forecasting future events. This bias can skew our expectations, leading us to believe that the near past is a mirror of what’s to come. However, there’s an alternative viewpoint […]
Read More...Want to Make More Sales? Please Lose These Words
Watch your use of “Basically” and “Simply” Many of my clients offer complex solutions to solve their customers’ problems, streamline their businesses, and protect their valuable assets. They engage me to help their technology experts simplify the complexity of their offerings so that their buyers will understand why it is a good investment. I tell […]
Read More...Don’t Fade into the Background
When you count your riches, do you do it in money or memories? For me, memories win out every time. At this point, most of my friends and I enjoy experiences together instead of exchanging gifts. Many years ago, on my first and only trip to speak at a series of events in South Africa, […]
Read More...Are Your Visual Aids Really Helping You Make More Sales?
When I sit down with my clients to discuss their sales presentations, I often ask, “How long is your presentation?” t used to shock me when they replied, “Twelve slides.” When I inquired, “How do you design your sales presentation?” it was dreadful to hear, “We get the slide deck.” When you begin the process […]
Read More...It Is Not Just Ten Minutes
My friend and collaborator in The Odd Couple seminars, Alan Weiss, PhD told this story in one of his thoughtful weekly messages: “There’s a small tailor shop run by one tailor on Main Street who has been there for forty years. The place is a mess. Everywhere you look there are threads, samples, and tools. […]
Read More...The Screenplay of Your Life: Time for a Rewrite?
Every story has a “Once Upon a Time.” Part Two. The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. When I was twelve, I knew I was more artistic than academic and enjoyed engaging with, and learning from, adults. It seemed a good idea to […]
Read More...Once Upon a Time Technique
Every story has a “Once Upon a Time.” The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. As a speech coach, I guide my clients to revisit their own “Once Upon a Time,” unraveling the threads of their past to better understand the tapestry of […]
Read More...You Don’t Like It: Learn from It. Transform Criticism into Success
Criticism, or as you may prefer to call it, “constructive feedback,” is an invaluable resource for anyone looking to refine their presentation skills. While the sting of criticism can be unsettling, embracing it as a tool for growth is a hallmark of a seasoned professional. The Audience as Critics In my extensive career as a […]
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