“We Are Here to Talk About Heroes” I was coaching a gentleman who needed to inspire action and commitment. Ed worked with The Gap, and I said, “Okay, Ed, tell me about yourself.” He said, “I am a newly promoted vice president of a certain division, and this is my first speech to the company […]

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Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations. At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that […]

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A Team Is More than a Group of People  John Amatt is a mountain climber, explorer, and popular motivational speaker. I had the pleasure of meeting him and learned from our meeting. Enjoy this story he told me. When John Amatt led the 1982 Canadian team on a successful Mount Everest expedition, only three […]

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Practice Makes Perfect – Or Does it? I’m a believer in learning through repetition and reinforcement. However, as we practice and rehearse our presentations we need to ask ourselves, “Am I practicing to improve or to reinforce bad habits?” The reality is that we are doing both. You’re familiar with the expression, “Practice makes perfect.” […]

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Criticism: How to Turn Gripes into Growth Criticism, also known as feedback, can help us improve our presentation skills. No one enjoys being criticized, but if you want to succeed, you must overcome your natural instincts and actively seek out feedback, good and bad. After years as a professional speaker, I understand. Some years I […]

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As a Presentation Skills Expert, I’m often asked, “Patricia, how do I report to my senior management without being nervous?” The secret is to be prepared, clear, concise, and to act confident. Now, how do you appear confident when you’re nervous? First, prepare. Script out exactly what you are going to say, at least the […]

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With current technology, you might not be surprised at how often I’m asked, “How do you use video in your business?” As often and in as many ways as possible! We have a green screen, professional lighting, and great recording equipment, and my assistant has become highly proficient at adding backgrounds, images, and branding. This […]

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When you have to give a speech or presentation, how do you decide what to wear? Maybe you haven’t considered how your appearance can influence your audience’s response to you? In this short video, I share a few tips, for both men and women, on how to dress in a manner that will support your […]

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Ambitious individuals realize that powerful and persuasive business communication skills are critical to success. Ever-evolving technology and shrinking travel budgets make face-to-face meetings increasingly rare. Our latest communications challenge is to deliver effective business presentations remotely. 

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