On Monday, January 22, several pals texted, “USA Today has used another of your quotes in their ‘Don’t Quote Me’ segment.” It was “If you don’t act as if your name is on the door, it never will be.” Consider this: every interaction your organization has with customers either strengthens or weakens your relationship. Especially […]
Read More...Everyday Heroes Walk Among Us
My brother Robert Fripp played on David Bowie’s Heroes. One of the lines is “We can be heroes, just for one day.” However, there are those in our midst who are heroes every day, for decades. If you were to ask my brother, “How do we become a hero?” Robert would tell you, “By performing […]
Read More...Shift Your Perspective: Embrace 2024 with Fresh Eyes
As we stride into 2024, it’s crucial to recognize the impact of recency bias – the tendency to overemphasize recent experiences or the latest information when forecasting future events. This bias can skew our expectations, leading us to believe that the near past is a mirror of what’s to come. However, there’s an alternative viewpoint […]
Read More...You Don’t Like It: Learn from It. Transform Criticism into Success
Criticism, or as you may prefer to call it, “constructive feedback,” is an invaluable resource for anyone looking to refine their presentation skills. While the sting of criticism can be unsettling, embracing it as a tool for growth is a hallmark of a seasoned professional. The Audience as Critics In my extensive career as a […]
Read More...How to Arouse Interest in Your Subject
You have 30 seconds to command the attention of your audience. Don’t waste it! Certain speech openings captivate, mystify, and create an emotional bond that keeps an audience in the palm of the speaker’s hand. What would you give to learn those essential opening moves? Those great ways to bond instantly with an audience so […]
Read More...A Lesson in History While on The Couch
Swanage in World War II Exploring the history of a town or city adds a rich layer of appreciation to our experience of a place.I love being a tourist and understand the value of delving into the past to enhance my understanding and connection with a destination. During my vacation in Swanage, Dorset, near my […]
Read More...The Best Way to Craft and Deliver an Engaging Speech About Yourself
The Notion: Acknowledge the Mentors on Your Journey to Success Sooner or later, as a high-achieving professional, you’ll be invited to share your journey to success. The very thought may trigger a nervous response. After all, we’ve been socially conditioned not to “brag.” Let’s simplify the process with a strategy. Every speech orbits a central […]
Read More...The Genius of Teamwork
The Real Magic of Teamwork Let’s get real about teamwork. It’s not just a buzzword; it’s like rocket fuel for any organization. You know what I’m talking about—if you’ve ever been part of a great team, you’ve felt that electrifying energy. It’s more than just folks sharing office space or flashing the same company logo. […]
Read More...Your First 30 Seconds: Innovative Openings Launch Memorable Meetings
Can you imagine how exciting it was, back in 2009, to sit in an aisle seat reading an airline magazine and see others read the same article? Especially as I was heavily featured in what they were reading. After reading it, I thanked Leonard Navarro for opening his article with my comments. His reply was, […]
Read More...How You Can Avoid Losing Sales: 8 Steps to Outstanding Sales Structure
Are you losing sales you feel you deserve to win? Are you confident that everyone on your sales team can deliver your company story well? Are you making the fatal flaw that many sales managers make? You may like many of my clients before I work with them. You have great products and services, perhaps […]
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