As a budding entrepreneur embarking on my journey with my upscale men’s hairstyling salon, I vividly remember attending my first management seminar. This was, of course, many moons ago, yet one statement from that day has stayed with me: ‘Your business is as good as your worst employee.’ Quite the alarming thought, isn’t it? Fast […]
Read More...Are You Overlooking One of the Best Ways to Find Stories?
Had any good conversations recently? In this message, we’re going to clarify what you may believe are two conflicting ideas. The point of retelling stories you heard, and the idea of only telling stories from your own experience. If you are retelling stories you heard in conversation, and you make heroes of the people who […]
Read More...Rave Reviews for Deliver Unforgettable Presentations
“I wanted a super bowl quality coach. Patricia Fripp’s help in coaching and scripting was world-class. With Fripp, Darren and Mark on your team, you can go places.” Don Yaeger, Long-Time Associate Editor for Sports Illustrated magazine, Thirteen-Time New York Times Best-Selling Author “Deliver Unforgettable Presentations is not another how-to map from another “supposed expert” […]
Read More...How to Find Great Lessons in Everyday Life
How Do You Come Up with Stories for Your Presentations? Stories are key to effective presentations. How do you find them? Great lessons can be found in everyday life. How often have you heard a speaker who is funny or profound while seemingly talking about everyday situations? You might think “Nothing like that ever happens […]
Read More...Stories Are the Best Way to Inspire & Motivate
Stories are the best way to inspire and motivate. I was coaching an executive with the Gap. He needed to inspire action and commitment. I first asked him to tell me about himself. He said,“I’m a newly promoted vice president and this is my first speech to the company since my promotion.”
Read More...Stories Are the Best Way for You to Inspire and Motivate
“We Are Here to Talk About Heroes” I was coaching a gentleman who needed to inspire action and commitment. Ed worked with The Gap, and I said, “Okay, Ed, tell me about yourself.” He said, “I am a newly promoted vice president of a certain division, and this is my first speech to the company […]
Read More...Why and How to Deliver Good Customer Service at Every Level
Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations. At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that […]
Read More...Do You Know, Like & Trust Your Customers?
Your best customers are the hottest prospects for your competitors. The most effective sales strategies are not just about getting customers, but also deserving and keeping them. Customer experience expert, Shep Hyken and I recently joined forces to discuss how to create a culture of service and make it part of an ongoing sales strategy. […]
Read More...The Best Customer Experience Is The Best Way to Ensure Sales
When you build credibility, trust and confidence with your customers, you build sales. Make great service central to your sales strategy. Friction Can Kill the Customer Experience by Shep Hyken Friction has several meanings according to the Merriam-Webster dictionary: the act of rubbing one thing against another; the force that causes a moving object to […]
Read More...What Is The Secret of Amazing Customer Service? See What Hyken & Fripp Have to Say About Customer Service and Sales
What Is The Secret of Amazing Customer Service? Would you believe attitude? By Shep Hyken, CSP, CPAE, Best Selling Author I was recently invited to meet with a group of 12 executives to talk about customer service. I decided that for this more intimate group setting I would take an interactive approach, a dialogue with […]
Read More...