It is not your customer’s job to remember you. It is your obligation and responsibility not to let them forget you. We all know it is easier to resell your satisfied customers than find new ones. However, you are failing your customers if they don’t know how you can serve them in different ways than […]

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Your presentation can be powerful and persuasive when you connect with your audience both intellectually and emotionally. Eye contact is essential to creating an emotional connection with an audience of any size. This is true whether you’re speaking one-on-one or delivering a formal presentation from the stage. Eye contact gives you an edge in business. […]

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I’ve been paid to speak, train, and consult for over 35 years. I will let you in on the dirty little secret of the training industry… When you have a great speaker delivering content the audience is genuinely interested in, even in the most ideal situation, two weeks later the audience will have forgotten 70% […]

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Do you deal with nervousness when you speak in public?  Even experienced teachers, politicians, entertainers, actors, and musicians will tell you they’ve felt nervous before a presentation or performance. Some may even say that they are nervous and insecure every time they speak in public.  Nervousness is normal, but it doesn’t have to stop you from […]

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With current technology, you might not be surprised at how often I’m asked, “How do you use video in your business?” As often and in as many ways as possible! We have a green screen, professional lighting, and great recording equipment, and my assistant has become highly proficient at adding backgrounds, images, and branding. This […]

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Do you know how to grab your audience? The first thirty seconds of your presentation are critical, like the first page of a book or first seconds of a TV show or film. If you don’t make an impact and hint at more to come, you lose your audience. Good movies, TV shows, and books, […]

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Let’s go over the basics of a good presentation. Whether it’s an important conversation or a formal presentation, you need: Scintillating content Strong speech structure You need to: Start on a high Close with the impact And you need:

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It might be easy to resist a sales pitch, but few can resist a good story. We grow up feeling that a story is a reward. In sales, stories are the best way to clarify the complex, create emotional connection, and persuade.  David Hoffeld, author of The Science of Selling, was a guest on my Fripp […]

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By the year 2020, 70 percent of the workforce will be millennials. Bestselling author Michael Nick and I recently enjoyed a wonderful conversation with hundreds of our friends! Michael’s books include ROI Selling, Why Johnny Can’t Sell, and The Key to the C-Suite. His latest book, Adapt or Fail, focuses on how Millennials are changing […]

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Statistically, the majority of college grads will end up in sales career. As a business leader or sales manager, do you know how to make the most of the emerging workforce? Bestselling author Michael Nick and I recently joined forces for the FrippVT Web Event, Millennials – Bridging the Generation Gap. I share Michael’s insights […]

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