Let the competition make mistakes. Here are ways to leave a great lasting impression. From an interview with Sales and Marketing Management. Patricia Fripp chooses her hats carefully and her words even more carefully. The sales presentation and executive speech coach says a stylish hat has proven to be a reliable conversation starter—and starting a […]

Read More...

Had any good conversations recently? In this message, we’re going to clarify what you may believe are two conflicting ideas. The point of retelling stories you heard, and the idea of only telling stories from your own experience. If you are retelling stories you heard in conversation, and you make heroes of the people who […]

Read More...

One January, Mark, a district sales manager from a biotech company, was preparing to moderate a panel at the Las Vegas National Sales Meeting. He was nervous about his new role in front of a 100-person audience. In our pre-coaching communications, I noticed his email signature line included a quote about “moving fast.” He explained […]

Read More...

Are you confident your sales presentations are more consistently compelling than your competition’s? When I work with sales teams to help drive more business, we look at every communication in the sales process. What I have observed is that when several sales team members deliver formal presentations to the prospect, they miss out on a […]

Read More...

The Secret of Conversation is to Ask Questions Your prospects and customers can give you important feedback, both directly and indirectly, but perhaps there is another great way to find out how you are doing. This is a blast from my past. After addressing a group of sales contest winners in Hawaii, I was on […]

Read More...

What makes a Hollywood movie great? Exactly the same principles that will make a good keynote speech great. A great story with a message. Screenwriter Robert McKee says, “Stories are the creative conversion of life itself into a more powerful, clearer, more meaningful experience.” We all love stories because when told well,  have larger-than-life characters, […]

Read More...