Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations.

At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer – but everyone he or she knows as well. After all, word of mouth works both for or against you.

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I share this perspective on life and speaking from my brother, Robert Fripp, founding and ongoing member of the band King Crimson. Enjoy!

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“The Rule of Three” is a writing principle suggesting that a trio of events or characters is more humorous, satisfying, or effective than other numbers. Audiences are more likely to remember information conveyed using “The Rule of Three.” This is because the three elements provide brevity and rhythm with the smallest amount of information needed to create a pattern. It makes an author or speaker appear knowledgeable while remaining both accessible and catchy.

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John Amatt is a mountain climber, explorer, and popular motivational speaker. I had the pleasure of meeting him and learned from our meeting. Enjoy this story he told me.

When John Amatt led the 1982 Canadian team on a successful Mount Everest expedition, only three people reached the summit. Many climbers who were part of the team, whose lifetime ambition was to stand on top of Everest, made the conscious choice to stay in the base camp. Why? (more…)

Your speeches are more effective when you include great personal stories.

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Whether you’re delivering a sales presentation, a keynote speech, or a report to the board, choose your words carefully to build credibility, sound intelligent, and make your message understood. When you choose and use precise language you will sound intelligent. You will have the power to make your message stick and be quoted from the boardroom to the convention hall.


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In the classic movie Gone with The Wind, Vivien Leigh captures the audience from her first moment on screen.

Grab your audience in the first 30 seconds. If you don’t, you will lose them. This is true both in movies and in public speaking.

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How do you handle a sales presentation when a new relationship is potentially worth millions?

Use these four principles to help you and your sales team create a new client relationship.
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